Terms of Service | Relentless Local

Welcome to Relentless Local. These Terms of Service ("Terms") constitute a legally binding agreement between you and RBT LABS LLC ("RBT LABS," "we," "us," or "our") governing your access to and use of the Relentless Local platform, available at local.relentless.build and related subdomains (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

1. Definitions

The following terms have specific meanings throughout these Terms of Service:

"Platform" means the Relentless Local software-as-a-service application operated by RBT LABS LLC at local.relentless.build and all related subdomains, APIs, and services.
"Subscriber" means a local service business (such as an HVAC, plumbing, electrical, landscaping, or similar company) that subscribes to the Platform to manage its business operations. The Subscriber is the entity that holds the subscription and is responsible for its account.
"Team Members" means employees, contractors, or other individuals authorized by a Subscriber to access and use the Platform on the Subscriber's behalf. Team Members are invited by the Subscriber and operate under the Subscriber's account.
"End Customers" means the clients or customers of a Subscriber business who interact with the Platform through Published Sites, service request forms, Customer Portals, or other public-facing features.
"Customer Data" means all data that a Subscriber or its Team Members enter, upload, or generate through the Platform, including but not limited to customer records, job details, invoices, quotes, service requests, images, documents, team member information, scheduling data, time tracking records, and any other business data.
"Published Site" means the public-facing website that the Platform hosts on behalf of a Subscriber, accessible via a subdomain of local.relentless.build or a custom domain configured by the Subscriber.
"Customer Portal" means the authenticated area of a Published Site where End Customers can view their invoices, job history, and other account information related to their relationship with the Subscriber.
"Connected Account" means the Stripe Connect account that a Subscriber establishes to process payments through the Platform. The Connected Account is the Subscriber's own Stripe account, connected to the Platform for payment facilitation.

2. Eligibility & Account Registration

2.1 Age Requirement

You must be at least eighteen (18) years of age to use the Platform. By creating an account or using the Platform, you represent and warrant that you are at least 18 years old.

2.2 Business Authorization

If you are registering on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms. The term "Subscriber" as used herein refers to both you individually and the business entity you represent.

2.3 B2B Transaction

By subscribing to the Platform, you acknowledge and declare that your use of the Platform constitutes a business-to-business (B2B) transaction. The Platform is designed for use by businesses, not individual consumers, and consumer protection laws applicable to consumer transactions may not apply to your subscription.

2.4 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You must promptly notify us at legal@relentless.build if you become aware of any unauthorized use of your account. You are responsible for all activity that occurs under your account, including actions taken by Team Members you have authorized.

2.5 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, not current, or incomplete.

3. Description of Services

Relentless Local is a comprehensive business management platform designed for local service companies. The Platform provides the following capabilities, which may evolve over time:

3.1 Business Operations Management

Job Management: Create, assign, schedule, and track service jobs through their complete lifecycle, including work plans, service line items, crew assignments, and status tracking.
Project Management: Organize multiple related jobs into projects with budget tracking and categorization.
Invoicing & Quoting: Generate invoices and quotes with line items, tax calculations, and email delivery with open/view tracking.
Customer Management: Maintain customer records, service addresses, equipment registries, and activity histories.
Scheduling: Manage team schedules with calendar-based job assignment and visibility.
Asset & Vehicle Tracking: Track business assets and vehicles, including checkout/checkin workflows, trip distance tracking, and maintenance records.
Time Tracking: Clock in/out functionality for team members, shift management, break tracking, and payroll reporting with CSV/XLSX export.
Team Management: Invite and manage team members with role-based access control (Owner, Admin, Manager, Employee).
Service Request Intake: Public-facing service request forms for End Customers to submit service requests, which can be converted to jobs, quotes, or customer records.
Leads Management: Track and manage incoming leads from service requests and other sources.

3.2 Published Websites

The Platform enables Subscribers to publish a public-facing website on a subdomain of local.relentless.build or on a custom domain. The Published Site may include company information, service descriptions, service request forms, blog articles, and other content managed by the Subscriber through the Platform.

3.3 Customer Portal

Subscribers may enable a Customer Portal that allows their End Customers to create accounts, view invoices, track job status, and interact with the Subscriber's business through a secure, authenticated interface.

3.4 Blog & Content Management

The Platform includes a content management system for creating and publishing blog articles, with support for draft, scheduled, and published states, SEO metadata, and public display.

3.5 Payment Processing via Stripe Connect

The Platform integrates with Stripe Connect to enable Subscribers to accept payments from their End Customers. Payment processing is handled by Stripe and is subject to Stripe's own terms and conditions. See Section 5 for complete details.

3.6 Media Storage

The Platform provides media storage for images, documents, and other files uploaded by Subscribers and Team Members. Media is stored on Cloudflare R2 infrastructure. Storage limits may apply based on the Subscriber's subscription plan.

4. Subscription, Billing & Payment

4.1 Subscription Plans

Subscription plans, pricing, and included features are managed through the Platform at local.relentless.build. Current plan details, including pricing and feature comparisons, are available on the Platform's pricing page. We reserve the right to modify plan offerings and pricing with thirty (30) days' advance notice to existing Subscribers.

4.2 Free Trial

New Subscribers may be eligible for a free trial period, which defaults to thirty (30) days unless otherwise specified. During the trial period, Subscribers may access the Platform to build and customize their account, including entering business data, inviting Team Members, configuring settings, and preparing their Published Site. However, trial accounts may not publish their site to make it publicly accessible until a paid subscription is activated. At the end of the trial period, Subscribers must select and pay for a subscription plan to continue accessing the Platform and to publish their site.

4.3 Auto-Renewal

All subscriptions automatically renew at the end of each billing period (monthly or annual, depending on the plan selected) unless cancelled by the Subscriber prior to the renewal date. You authorize us to charge your designated payment method for the renewal amount.

4.4 Failed Payments & Grace Periods

If a payment fails, we will follow this escalation process:

60 days before subscription expiration: We will send a reminder notice of the upcoming renewal.
30 days before expiration: We will send a warning notice if payment information is not current or a previous payment attempt has failed.
7 days before expiration: We will send a final warning notice.
Upon expiration with failed payment: The account will be suspended. During suspension, the Subscriber's Published Site will be taken offline, Team Members will lose access, and the Subscriber will have read-only access to export their data.
If payment is not resolved: After a reasonable period following suspension, the account may be cancelled. See Section 16 for data retention terms after cancellation.

4.5 No Refunds for Partial Periods

No refunds or credits will be issued for partial subscription periods, including but not limited to situations where the Subscriber cancels mid-cycle, downgrades to a lower-tier plan, or has their account suspended or terminated. Subscribers who cancel will continue to have access to the Platform for the remainder of their current paid billing period.

4.6 Taxes

Subscription fees are exclusive of all applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes associated with your subscription, except for taxes based on RBT LABS's income.

5. Stripe Connect & Payment Processing

5.1 Stripe as Payment Processor

The Platform uses Stripe Connect to enable Subscribers to accept payments from their End Customers. RBT LABS LLC is not a payment processor, payment service provider, or money transmitter. We facilitate the connection between Subscribers and Stripe's payment infrastructure. All payment processing is performed by Stripe.

5.2 Stripe Agreements

By connecting a Stripe account through the Platform, you agree to be bound by Stripe's terms and policies, including:

These agreements are between you and Stripe. RBT LABS is not a party to those agreements and has no liability arising from them. You are responsible for reviewing and understanding Stripe's terms before connecting your account.

5.3 Fee Separation

Subscription fees paid to RBT LABS for access to the Platform are separate from any fees charged by Stripe for payment processing. Stripe's processing fees, including per-transaction fees and any other charges, are determined by Stripe and are the Subscriber's responsibility. RBT LABS does not set, control, or receive any portion of Stripe's processing fees.

5.4 Disputes & Chargebacks

The Subscriber is solely responsible for handling all payment disputes, chargebacks, and refunds related to transactions processed through their Connected Account. This includes responding to chargeback inquiries, providing documentation to Stripe, and bearing any financial consequences of disputes, including chargeback fees. RBT LABS has no obligation to intervene in or resolve payment disputes between Subscribers and their End Customers.

5.5 Compliance

Subscribers are responsible for ensuring that their use of payment processing through the Platform complies with all applicable laws and regulations, including but not limited to consumer protection laws, tax collection and remittance requirements, and anti-money laundering regulations.

6. Data Ownership & Licensing

6.1 Subscriber Ownership

The Subscriber retains all right, title, and interest in and to its Customer Data. Nothing in these Terms transfers ownership of Customer Data from the Subscriber to RBT LABS.

6.2 License to RBT LABS

By using the Platform, you grant RBT LABS a non-exclusive, worldwide, royalty-free license to process, store, display, transmit, and otherwise handle your Customer Data solely for the purposes of operating and providing the Platform and its features to you. This license includes the right to:

Store your data on our infrastructure (Neon PostgreSQL databases and Cloudflare R2 storage).
Display your data to you, your authorized Team Members, and (where applicable) your End Customers through the Published Site and Customer Portal.
Transmit your data as necessary to provide Platform features, such as sending invoices via email or processing payments through Stripe.
Create backups and redundant copies for data protection purposes.

This license terminates when your subscription ends and your data is deleted in accordance with Section 16.

6.3 Aggregated & Anonymized Data

RBT LABS may collect and use aggregated, anonymized, or de-identified data derived from Subscriber use of the Platform for purposes of improving the Platform, conducting research, generating industry benchmarks, and other lawful business purposes. Such aggregated data will not identify any individual Subscriber, Team Member, or End Customer.

7. Subscriber Responsibilities & Acceptable Use

7.1 Legal Compliance

Subscribers are responsible for ensuring that their use of the Platform complies with all applicable federal, state, and local laws and regulations, including but not limited to licensing requirements for their trade, tax obligations, employment laws, and consumer protection regulations.

7.2 Content Responsibility

Subscribers are solely responsible for all content they publish, upload, or distribute through the Platform, including content on their Published Site, blog articles, images, service descriptions, and communications sent to End Customers.

7.3 Prohibited Uses

You agree not to use the Platform to:

Engage in any illegal activity or facilitate illegal transactions.
Distribute harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content.
Send unsolicited commercial communications (spam), including bulk emails, text messages, or marketing communications that violate applicable law.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Attempt to gain unauthorized access to other Subscribers' accounts, data, or Platform infrastructure.
Scrape, crawl, or use automated means to extract data from the Platform beyond normal API usage within your own account.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform.
Interfere with or disrupt the Platform's infrastructure, including servers, networks, or databases.
Use the Platform to process payments for goods or services that violate Stripe's Restricted Businesses list or applicable law.
Sublicense, resell, or redistribute access to the Platform without prior written consent from RBT LABS.

7.4 Marketing & Communications Compliance

If you use the Platform's features to send marketing or promotional communications to End Customers, you are solely responsible for compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and any other applicable marketing and communications laws. This includes, but is not limited to, obtaining proper consent before sending commercial messages, honoring opt-out requests promptly, and including required identification and unsubscribe mechanisms in commercial emails.

7.5 Team Member Management

Subscribers are responsible for managing Team Member access, including assigning appropriate roles and permissions, removing access for individuals who are no longer authorized, and ensuring Team Members comply with these Terms.

8. End Customer Data Responsibilities

8.1 Data Controller & Processor Roles

With respect to End Customer personal data, the Subscriber acts as the data controller, determining the purposes and means of processing End Customer data. RBT LABS acts as a data processor, processing End Customer data on behalf of and as instructed by the Subscriber through the Subscriber's use of the Platform.

8.2 Subscriber Privacy Obligations

Subscribers are responsible for maintaining their own privacy policy that accurately describes how they collect, use, store, and share End Customer personal data, including data collected through the Platform. Subscribers must make this privacy policy available to their End Customers.

8.3 Consent Requirements

Subscribers are responsible for obtaining all necessary consents from End Customers for the collection, storage, and processing of their personal data through the Platform. This includes consent for the Subscriber to store End Customer data on third-party infrastructure (including the Platform's database and storage systems) and to process payments through Stripe.

8.4 Data Subject Requests

Subscribers are responsible for responding to data subject requests from their End Customers (such as requests to access, correct, or delete personal data). RBT LABS will provide reasonable assistance to Subscribers in fulfilling such requests, including providing data export capabilities and deletion tools within the Platform.

9. Published Sites & Custom Domains

9.1 Hosting

The Platform provides website hosting for Subscriber Published Sites on infrastructure managed by RBT LABS. Published Sites are accessible via a subdomain of local.relentless.build (e.g., yourcompany.local.relentless.build) or through a custom domain configured by the Subscriber.

9.2 Custom Domains

Subscribers may configure custom domains to point to their Published Site. The Subscriber is responsible for domain registration, ownership, DNS configuration, and renewal of any custom domains. RBT LABS provides SSL/TLS certificates for both subdomain and custom domain configurations at no additional charge.

9.3 Content Responsibility

Subscribers are solely responsible for all content displayed on their Published Site, including text, images, service descriptions, pricing information, blog articles, and any other materials. RBT LABS does not review, approve, or endorse Subscriber content.

9.4 No SEO Guarantees

While the Platform provides SEO tools and metadata management capabilities, RBT LABS makes no guarantees regarding search engine rankings, indexing, traffic, or any other search engine optimization outcomes. Search engine behavior is outside of RBT LABS's control.

9.5 Content Removal

RBT LABS reserves the right to remove or disable access to any content on a Published Site that we reasonably believe violates these Terms, infringes on intellectual property rights, violates applicable law, or is otherwise harmful. We will make reasonable efforts to notify the Subscriber before or promptly after taking such action, except where doing so would compromise safety, legal compliance, or Platform integrity.

10. Intellectual Property

10.1 Platform Ownership

The Platform, including its source code, design, user interface, documentation, APIs, algorithms, and all related intellectual property, is owned by RBT LABS LLC and is protected by copyright, trademark, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during your subscription period, subject to these Terms.

10.2 Subscriber Content Ownership

Subscribers retain all intellectual property rights in the content they create, upload, or publish through the Platform, including blog articles, images, service descriptions, and other original content. RBT LABS claims no ownership over Subscriber-generated content.

10.3 Trademarks

"Relentless," "Relentless Local," and related logos and marks are trademarks of RBT LABS LLC. You may not use these marks without prior written permission, except as reasonably necessary to identify the Platform as the provider of your Published Site (e.g., a "Powered by Relentless Local" badge).

10.4 DMCA Procedure

RBT LABS respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe that content on the Platform infringes your copyright, you may submit a DMCA takedown notice to our designated agent at legal@relentless.build with the following information:

Identification of the copyrighted work you claim has been infringed.
Identification of the material you claim is infringing, with sufficient detail for us to locate it on the Platform.
Your contact information (name, address, telephone number, and email address).
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
Your physical or electronic signature.

Upon receipt of a valid DMCA notice, we will remove or disable access to the allegedly infringing material and notify the Subscriber. The Subscriber may submit a counter-notice if they believe the material was removed in error. Counter-notices must include the Subscriber's name, address, telephone number, a statement under penalty of perjury that the material was removed by mistake, and consent to jurisdiction of the federal court in the district where the Subscriber is located. We will forward valid counter-notices to the complaining party and restore the material within 10-14 business days unless the complaining party files a court action.

11. Confidentiality

11.1 Mutual Obligations

Each party agrees to maintain the confidentiality of any confidential information disclosed by the other party in connection with the Platform. "Confidential Information" includes, but is not limited to, business plans, customer lists, financial information, technical data, product roadmaps, and any information designated as confidential or that a reasonable person would understand to be confidential.

11.2 Standard of Care

Each party will protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable degree of care. Neither party will disclose the other party's Confidential Information to any third party except as necessary to perform its obligations under these Terms or as permitted herein.

11.3 Exceptions

Confidentiality obligations do not apply to information that:

Is or becomes publicly available through no fault of the receiving party.
Was already known to the receiving party prior to disclosure, without obligation of confidentiality.
Is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information.
Is rightfully received from a third party without restriction on disclosure.
Is required to be disclosed by law, regulation, or court order, provided the receiving party gives the disclosing party reasonable advance notice (where legally permitted) to allow the disclosing party to seek protective measures.

12. Warranty Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RBT LABS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR DATA ON THE PLATFORM.
WARRANTIES REGARDING THE PERFORMANCE OR AVAILABILITY OF THIRD-PARTY SERVICES INTEGRATED WITH THE PLATFORM, INCLUDING BUT NOT LIMITED TO STRIPE, CLOUDFLARE, NEON, RAILWAY, VERCEL, AND ANY OTHER INFRASTRUCTURE OR SERVICE PROVIDERS.

RBT LABS DOES NOT GUARANTEE ANY SPECIFIC LEVEL OF UPTIME OR AVAILABILITY. WHILE WE STRIVE TO MAINTAIN HIGH AVAILABILITY, THE PLATFORM MAY EXPERIENCE DOWNTIME DUE TO MAINTENANCE, UPDATES, INFRASTRUCTURE ISSUES, OR EVENTS BEYOND OUR REASONABLE CONTROL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM RBT LABS OR THROUGH THE PLATFORM CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

13. Limitation of Liability

13.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RBT LABS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY THE SUBSCRIBER TO RBT LABS DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RBT LABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, EVEN IF RBT LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3 Stripe Liability

RBT LABS has no liability for any losses, damages, or claims arising from the use of Stripe's payment processing services, including but not limited to failed transactions, held funds, account suspensions, chargebacks, or Stripe platform outages. Any such claims are governed exclusively by Stripe's own terms and agreements and must be directed to Stripe.

13.4 Essential Basis

The limitations in this Section 13 reflect the allocation of risk between the parties and are an essential element of the basis of the bargain between the parties. The Platform would not be provided without these limitations.

14. Indemnification

14.1 Subscriber Indemnification

The Subscriber agrees to indemnify, defend, and hold harmless RBT LABS, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

The Subscriber's use of the Platform in violation of these Terms.
Content published or distributed by the Subscriber through the Platform, including content on Published Sites and communications sent to End Customers.
The Subscriber's collection, use, or handling of End Customer data in violation of applicable law or the Subscriber's own privacy policy.
Violations of applicable laws or regulations by the Subscriber or its Team Members.
Disputes between the Subscriber and its End Customers, including payment disputes processed through Stripe.

14.2 RBT LABS Indemnification

RBT LABS agrees to indemnify, defend, and hold harmless the Subscriber from and against any third-party claims alleging that the Platform itself (excluding Subscriber content and third-party services) infringes any valid United States patent, copyright, or trademark, provided that:

The Subscriber promptly notifies RBT LABS in writing of the claim.
The Subscriber grants RBT LABS sole control of the defense and settlement of the claim.
The Subscriber provides reasonable cooperation in the defense at RBT LABS's expense.

If the Platform becomes the subject of an infringement claim, RBT LABS may, at its option: (a) obtain the right for the Subscriber to continue using the Platform, (b) modify the Platform to make it non-infringing, or (c) terminate the Subscriber's subscription and provide a pro-rata refund of any prepaid subscription fees.

15. Term, Termination & Suspension

15.1 Term

These Terms are effective as of the date you first access or use the Platform and remain in effect until terminated by either party as described in this section.

15.2 Cancellation by Subscriber

Subscribers may cancel their subscription at any time through the Platform's account settings. Cancellation takes effect at the end of the current billing period. The Subscriber will retain access to the Platform until the end of the paid period, after which the account will transition to the post-cancellation data retention period described in Section 16.

15.3 Termination for Cause

Either party may terminate these Terms for cause if the other party materially breaches any provision of these Terms and fails to cure such breach within thirty (30) days after receiving written notice of the breach. Written notice should be sent to legal@relentless.build.

15.4 Immediate Termination

RBT LABS may terminate or suspend a Subscriber's account immediately, without prior notice or cure period, if:

The Subscriber engages in illegal activity through the Platform.
The Subscriber's use of the Platform poses a security risk to the Platform or other Subscribers.
The Subscriber's use of the Platform could subject RBT LABS to legal liability.
The Subscriber is in material violation of the Acceptable Use provisions in Section 7.
The Subscriber's Stripe Connected Account is terminated or suspended by Stripe for fraud or other serious violations.

15.5 Account Suspension

RBT LABS may suspend (rather than terminate) a Subscriber's account for payment failure as described in Section 4.4. During suspension, the Published Site will be taken offline, Team Members will lose access, and the Subscriber will have limited, read-only access to export their data. Suspension may be lifted upon resolution of the payment failure.

15.6 Effect of Termination

Upon termination, the Subscriber's access to the Platform will cease, subject to the data retention provisions in Section 16. Sections 6, 10, 11, 12, 13, 14, 17, and 21 survive termination.

16. Data Retention & Deletion

16.1 Grace Period After Cancellation

Following cancellation or termination (except for immediate termination under Section 15.4), the Subscriber's data will be retained for a grace period of six (6) months. During this grace period, the Subscriber may access their data in a read-only capacity and export their data using the Platform's export tools. The Published Site will not be accessible to the public during the grace period.

16.2 Permanent Deletion

After the six (6) month grace period, or upon the Subscriber's written request for earlier deletion, all Customer Data associated with the Subscriber's account will be permanently deleted from our systems through our tenant data destruction process. This deletion is irreversible. RBT LABS will make commercially reasonable efforts to complete deletion within thirty (30) days of the expiration of the grace period or receipt of a deletion request.

16.3 Retained Records

Notwithstanding the above, RBT LABS may retain the following information beyond the grace period:

Payment and transaction records, which will be retained for seven (7) years from the date of the transaction for tax, accounting, and legal compliance purposes.
Aggregated or anonymized data as described in Section 6.3, which does not identify individual Subscribers, Team Members, or End Customers.
Information that RBT LABS is required to retain by applicable law, regulation, or legal proceeding.

16.4 Backups

Customer Data may persist in encrypted backups for a reasonable period after deletion from primary systems, consistent with our standard backup rotation schedule. Such backup data will not be actively used or accessible and will be deleted as backups are rotated.

17. Dispute Resolution

17.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Platform shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of laws principles.

17.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties agree to first attempt to resolve the dispute informally. The party asserting the dispute shall send a written description of the dispute, including all relevant facts and the relief sought, to the other party at legal@relentless.build. The parties shall negotiate in good faith for a period of thirty (30) days from the date of receipt of the written dispute notice.

17.3 Binding Arbitration

If the dispute is not resolved through informal negotiations within the thirty (30) day period, either party may initiate binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and Mediation Procedures then in effect. The arbitration shall be conducted by a single arbitrator selected in accordance with the AAA rules. The arbitration shall take place in the State of Connecticut or, by mutual agreement, via videoconference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND RBT LABS EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE WITH RESPECT TO A PARTICULAR CLAIM, THEN THAT CLAIM (AND ONLY THAT CLAIM) SHALL BE SEVERED FROM ARBITRATION AND MAY BE BROUGHT IN COURT.

17.5 Small Claims Court Exception

Notwithstanding the foregoing arbitration provisions, either party may bring an individual action in small claims court for disputes that fall within the jurisdictional limits of the applicable small claims court, provided the action remains in small claims court and is on an individual (non-class, non-representative) basis.

17.6 Equitable Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

18. Multi-Tenant Data Isolation

18.1 Tenant Isolation

The Platform operates as a multi-tenant system where multiple Subscribers share underlying infrastructure. RBT LABS implements row-level security (RLS) at the database level to ensure that each Subscriber's data is logically isolated from all other Subscribers' data. No Subscriber can access, view, modify, or delete another Subscriber's data through the Platform.

18.2 No Data Sharing Between Tenants

Customer Data belonging to one Subscriber is never shared with, visible to, or accessible by another Subscriber or their Team Members. Each Subscriber operates within their own isolated environment within the Platform.

18.3 Platform Administration Access

RBT LABS platform administrators may access Subscriber data solely for the purposes of providing technical support (when requested by the Subscriber), investigating security incidents, enforcing these Terms, or complying with legal obligations. Such access is logged, limited to authorized personnel, and conducted only as necessary. RBT LABS will not access Subscriber data for marketing, advertising, or any purpose unrelated to the operation and support of the Platform.

19. Modifications

19.1 Right to Modify

RBT LABS reserves the right to modify these Terms at any time. For material changes, we will provide at least thirty (30) days' advance notice to Subscribers via the email address associated with their account. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Terms) may be made without advance notice.

19.2 Acceptance of Changes

Continued use of the Platform after the effective date of any material modification constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must cancel your subscription before the effective date of the changes. Your cancellation will be processed in accordance with Section 15.2.

19.3 Notice of Changes

We will update the "Last Updated" date at the top of these Terms whenever changes are made. We encourage you to review these Terms periodically.

20. Children's Online Privacy Protection (COPPA)

The Platform is not directed at children under the age of thirteen (13). We do not knowingly collect, use, or disclose personal information from children under 13. The Platform is designed for use by businesses and their adult employees and customers.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information from our systems. If you believe that a child under 13 has provided personal information to us through the Platform, please contact us at legal@relentless.build so that we can investigate and take appropriate action.

Subscribers are responsible for ensuring that their use of the Platform, including the collection of End Customer data, complies with COPPA and any other applicable laws regarding children's privacy.

21. Contact Information

If you have any questions, concerns, or notices regarding these Terms of Service, please contact us:

RBT LABS LLC
Email: legal@relentless.build

For general inquiries about the Platform, please visit local.relentless.build.

For DMCA notices, send correspondence to legal@relentless.build with the subject line "DMCA Notice."

For dispute resolution correspondence, send written notice to legal@relentless.build with the subject line "Dispute Notice."